How can I place an order as a new customer?
Very easily! Simply register here.
Note that you must choose your own password during registration.
After successful registration, you can submit an order for the products in your shopping cart.
Where can I find CAD data?
First select a product (standard) and configure it with the "Build & Price" function. The CAD data can be downloaded from the box for the selected product.
All CAD data is provided at no cost.
Can I also place an order as a private individual?
Simply register as described under "How can I place an order as a new customer?".
How can I contact Hanser by telephone to ask questions or place an order?
Our telephone service is available Monday to Friday from 7:45 a.m. 12:00 p.m. and 1:00 p.m. - 5:00 p.m. You can reach us at:
+41 (0)44 951 05 06 – We look forward to assisting you!
I need on-site assistance with an application. Can someone from Hanser come to my location?
Of course! Schedule an appointment today by calling +41 (0)44 951 05 06.
How do I get my password for registration?
You must assign the password yourself.
If you have already registered and have forgotten your password, you can request a new password and have it sent to your E-mail address here.
I have forgotten my password. What do I do?
If you have already registered and have forgotten your password, you can request a new password and have it sent to your E-mail address here.
Is rush shipping an option?
Products indicated in the web shop as "In stock" can be shipped on the same day if ordered by telephone by 4:00 p.m..
Additional shipping costs apply in this case.
Please always submit rush orders by telephone:
Telephone service +41 (0)44 951 05 06
Is it possible to track a shipment?
Once your package has left our warehouse, you will receive a tracking link from us.
